Exchange Policy

·       Please examine the products carefully when receiving our products. Unless there is an issue with the quality of the products, return and exchange after purchase are not available. 

·       If for any reason you are not entirely satisfied, please contact our customer service via email cs@vinaliehk.com by providing order number, name, mobile number and reason for exchange within 5 business days upon receiving the products.

·       The customer may exchange for another product of the same value. If the price of the product exchanged is lower than that paid by the customer, such difference will not be refunded to the customer. If the price of the product exchanged is higher than that paid by the customer, such difference will charge to the customer.

·       Exchanges will be processed upon approval and receiving the returned products.

·       Customer will need to pay the delivery fee for all return and exchange products to our designated address.

·       Each product can only be exchanged once. All return and exchange are not included delivery charge, limited edition, gift packaging and engraved products.

·       The Company shall have the right to examine the product and determine if there is an issue with the quality of the products.